SUMMARY (Please see details below)
- UPS/FedEx PACKAGE SHIPMENTS (US48) - Free for dealer orders over $200
- OVERSIZED ITEMS SHIPPED UPS/FedEx - Standard shipping rates will be added to your invoice. Multiple unit orders often ship LTL and will then be billed flat rate of $150
- LTL Flat Rate Shipping - $150. Exclusions apply for certain direct ship items.
FREIGHT POLICY & GUIDELINES FOR CONTINENTAL UNITED STATES
Normal orders (package shipments) exceeding $200.00 shippable will be shipped at no charge to the dealer. Wiedmann Bros and OrangeAftermarket® reserve the right to select the most economical method of shipping. Dealer may request an “expedited shipment” for your order utilizing UPS next day, 2-day or 3-day air program. If the order qualifies for free ground freight, the dealer will be given credit for the ground portion of the freight charge. Expedited shipments are limited by type of product, weight and size of product.
Oversized items that require shipment via LTL truck freight (warehouse or direct ship) will have a flat rate charge of $150 to the dealer. Exceptions apply, and are noted on those specific products on the website. Wiedmann Bros and OrangeAftermarket reserve the right to select the most economical method of shipping.
GENERAL FREIGHT GUIDELINES FOR SHIPMENTS OUTSIDE THE CONTINENTAL UNITED STATES:
Generally all orders are shipped FOB our warehouse. Wiedmann Bros and OrangeAftermarket® offer freight programs to minimize the cost of freight for direct shipments (our warehouse to your dealership), for details contact your Sales Representative.
EXCEPTIONS:
COD and additional handling charges are based on current published carrier guidelines and are the responsibility of the dealer. Some product is not eligible for free freight due to weight and/or size, or special handling requirement (i.e. tractor sunshade/canopies, mowers, rescue skids, drop shipments, etc).
DAMAGES:
All goods are carefully packed and in good condition when shipped. Claims must be made with the carrier, not with Wiedmann Bros. Please note the number of packages delivered as sometimes they will be separated by the carrier.
- NOTE: Damages to LTL shipments must be noted on the delivery documents at time of delivery
SHORTAGES AND DISCREPANCIES:
- LTL Shipment shortages and discrepancies must be noted on the delivery documents at time of delivery.
- Non-LTL shortages and discrepancies must be reported within 3 days of receipt.
RETURNS:
- Do not return merchandise without a Return Goods Authorization (RGA# must be displayed on returned package).
- Products returned without a RGA# will be held or refused and directed back to the dealer.
- Returns must be shipped according to the instructions of Wiedmann Bros and OrangeAftermarket® customer service representative.
- Returns should be shipped to:
- Wiedmann Bros Returns, 5965 Peachtree Corners East, B-1, Norcross, GA 30071
- Return freight and Restocking fees will not be charged on returned goods found to be defective or not as ordered.
- Any current products returned that are not defective (customer convenience returns) are to be shipped back freight prepaid and are subject to a restocking charge based on the invoice date.
- Any customer with excessive returns (over 5% of year-to-date sales or previous 12 months sales) will be subject to the maximum restocking charge.
- Damaged or used product not subject to warranty as well as product not originally purchased from Wiedmann Bros and OrangeAftermarket® will be returned to the dealer freight collect.
- Closeout and discontinued product will not be accepted for return or credit unless they were mis-shipped or covered by warranty
- Items returned in new condition with marked or damaged packaging that is not saleable will be subject to a repackaging fee of up to 35%.